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By special regulations of the European Union, dated 15.2.2016. EU-wide disputes over online shopping can be resolved through a platform that you can access https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EN. This means that if you encounter a problem during an online purchase within the EU (defective product, inability to replace the product, etc.) you can submit your complaint at the link above. The platform can be used by both consumers and traders, and complaints can be lodged in any of the 23 official EU languages.